Effective Date: 1-10-2025
Last Updated: 15-10-2025
Welcome to Etch Theory (“we,” “us,” “our”). These Terms and Conditions (“Terms”) govern your use of our website [www.etchtheory.in] (“Website”) and the services, features, and products offered through it. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.
1. General Information
Etch Theory is an online e-commerce platform based in Vasai, Maharashtra, India (Pin: 401201).
We specialise in personalised gifting products and may also feature third-party items offered by other sellers through different addresses.
2. Account and Access
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To make purchases, you may be required to create an account by providing accurate and complete information.
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You are responsible for maintaining the confidentiality of your login credentials and all activities that occur under your account.
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We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.
3. Product Information
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We strive to display accurate product descriptions, images, and details. However, slight variations in colour, texture, or design may occur due to customisation or display differences.
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All our personalised products are made to order and therefore non-cancellable once the order is confirmed.
4. Pricing and Payments
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All prices are listed in Indian Rupees (INR) and include applicable taxes unless otherwise stated.
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We reserve the right to modify prices at any time without prior notice.
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Payment must be made in full at the time of placing an order through the secure payment methods available on the Website.
5. Refunds and Cancellations
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No cancellations are allowed once an order has been confirmed, as all products are personalised and made specifically for you.
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Refunds will only be issued if:
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The order was rejected or not accepted by us, or
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Any technical or processing error occurred during the order process.
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Refunds will be processed to the original payment method within 7–10 business days after approval.
6. Third-Party Products
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Some products available on Etch Theory may be sold or fulfilled by third-party vendors under the personalised gifting category.
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We are not responsible for the quality, delivery, or warranty of third-party products. However, we ensure that all third-party sellers meet our basic quality and reliability standards.
7. Intellectual Property
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All website content, including images, logos, product designs, and text, is the property of Etch Theory and is protected under applicable copyright and trademark laws.
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You may not reproduce, distribute, or modify any part of our content without prior written consent.
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Reselling of our products without prior permission from Etch Theory is strictly prohibited.
8. Shipping and Delivery
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Delivery times vary based on location, product type, and customisation. Estimated delivery dates are provided during checkout.
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We are not responsible for delays caused by courier services, natural disasters, or unforeseen circumstances.
9. Limitation of Liability
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Etch Theory is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or Website.
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Our total liability, in any case, shall not exceed the total amount paid by you for the specific order in question.
10. Privacy
Your personal data is handled in accordance with our Privacy Policy. By using our Website, you consent to the collection and use of information as described there.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts located in Vasai, Maharashtra.
12. Contact Us
For any questions, concerns, or support, please contact us at:
Maharashtra ,vasai west– 401201, India