Effective Date: 1-10-2025
Last Updated: 15-10-2025
At Etch Theory, every product is custom-made with care. We aim to deliver your order safely and on time.
1. Processing Time
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Each order is made to order, so please allow 5–10 business days for production before dispatch.
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Processing time may vary based on product type or during high-demand periods.
2. Delivery Time
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Once dispatched, delivery usually takes 3–7 business days depending on your location.
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Delivery delays caused by courier partners or unforeseen events (such as weather, strikes, or festivals) are beyond our control.
3. Shipping Partners
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We ship through trusted courier partners across India.
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Tracking details will be shared via email/SMS once your order is shipped.
4. Damaged Packages
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If your order arrives damaged, please email us at thetchtheory@gmail.com with a video of the unboxing within 2 days of delivery for review.
5. Incorrect Address
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Please double-check your shipping address before checkout.
We are not responsible for undelivered orders due to incorrect or incomplete addresses.
For all shipping-related questions:
Vasai, Maharashtra – 401201, India